We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@baigfurnishing.com Please note that returns will need to be sent to the following address: 3 Balliol Mews
Longbenton
Newcastle Upon Tyne, Tyne and Wear, NE12 8BF United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@baigfurnishing.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, personalized items, bespoke or made to measure products), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the voucher given upon returning the items.

 

Unwanted product

Returning unwanted products within 14 days following the delivery, a fee of 25% (restocking fee) of the item value and a new delivery fee will be charged. If the 14 days following the delivery have passed, returns will no longer be accepted.

We would appreciate it if you could return the product in its original packaging in 'as new condition with all tags intact.

Please note that bespoke or made-to-measure product returns won’t be accepted.

 

Return

We want to ensure that you are happy with your purchase. In the unfortunate event that the product is damaged or faulty, we will provide a refund or reselection from our ranges. Note that we do not charge for the collection of items.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@baigfurnishing.com